About Manufacturo
Manufacturo is the manufacturing operating system for the companies defining the next century. Our customers aren't optimizing widgets - they're building reusable rockets at Relativity Space, developing hypersonic aircraft at Hermeus, advancing microreactor technology at Antares Nuclear, and launching next-generation satellite platforms at Sierra Space and Reflex Aerospace.
Our core platform was built on foundational knowledge from advanced SpaceX business software systems Manufacturo, and refined through deep collaboration with the most demanding manufacturers on the planet. Our CPO James Montgomery brings 27 years in manufacturing software, including over 5 years at SpaceX Manufacturo - and that pedigree runs through everything we build.
We operate globally, move fast, and make decisions swiftly - because the people we serve can't afford anything less.
The Role
We're looking for a commercially sharp, customer-obsessed CSM to own renewal outcomes and long-term retention across a portfolio of accounts. You won't be managing ordinary SaaS subscriptions - you'll be working alongside engineers and operations leaders at companies where a missed deadline or a failed deployment can have real-world consequences.
You'll be the bridge between our customers' goals and our platform's capabilities: a trusted advisor, a renewal owner, and a strategic partner - all in one.
This is a US-based role. Due to the nature of our customer base, candidates must be located in the United States and may be subject to background screening requirements. The role requires the ability to travel to visit customers up to 25% of the time.
What your first 90 days look like
In the first month, you'll get deep product knowledge and shadow existing customer relationships. By month two, you'll own your first renewal conversations and start building direct relationships with stakeholders across your portfolio. By day 90, you'll have a clear view of your book of business, have identified at-risk accounts, and be contributing actively to our Voice of Customer process.