IT Support - Job offer

Location Kraków

Salary 40-65 PLN/H

Contract type Full Time

Offer description

Currently, Andea is looking for a skilled, open-to-new-challenges IT Support. We are looking for a available full-time during the week who can, and most importantly, enjoys handling service customers and solving their problems, or passing on to administrators and overseeing/escalating the resolution process.

About Andea:

Andea specializes in delivering manufacturing technology services and solutions, from conducting technical assessments and providing strategic manufacturing systems to managing global MES rollouts. Our employees are process experts in production and logistics, quality management, and production data analysis. We have successfully delivered hundreds of global manufacturing system implementations in various industries, including: Automotive, Aerospace & Defense, Packaging, Medical Devices, FMCG, and Industrial Machinery & Equipment.

Why Andea:

Andea provides hands-on management and mentorship by people who have been in the industry for over 20 years and have worked at companies like SpaceX.
Andea is the leading solution implementer of Apriso, considered as best-in-class MES (as stated by Gartner).
Andea is growing steadily while holding onto and cherishing its small company ideals.
Andea offers multiple career paths and opportunities tailored to each employee.
Andea prides itself on its onboarding process and continuous education options.

Duties

Some of your daily tasks will include:

Responding to requests from Polish and English-speaking company employees (classic helpdesk - ongoing support and remote management and administration of access levels).
Identification and resolution of technical problems.
Installation, configuration, and updating of software.
Preparation of current documentation.
Participation in internal projects within the IT department.
Inventory of hardware and software.

You won’t be working on your own – we have a great team with different seniority.

Required skills

What you will bring along:

Comfortable with Windows/Linux.
Experience with MS Office / Microsoft 365 software.
Practical knowledge of working in Active Directory and Microsoft Entra ID/Azure AD.
Practical knowledge of computer networks (TCP/IP, DNS, DHCP, VPN)
Use standard diagnostic tools and applications, including the scripting, command line and Windows tools.
Experience and practical skills in diagnosing and resolving computer problems (hardware and software).
Good knowledge of computer hardware and operating systems.
Open-mindedness, an attitude to development, and acquiring new IT skills.
Independence and commitment.
A quality and team-oriented approach to work.

What we offer

Grow with us:

You’ll begin your journey with Andea with an onboarding process designed to bring you into the IT day-to-day tasks.
You will be encouraged to proactively seek learning opportunities relevant to your daily work, and we’ll cover the associated costs.
We’re also big on internal knowledge sharing. We support and encourage our employees to gather more experience and climb the career ladder at the speed and direction right for them.

Recruitment. process

Step 1. You apply for this position online.

Step 2. After our HR department reviews your application, they schedule a 30-minute online conversation to get to know you better.

Step 3. You are invited for a final interview with the department manager that lasts around 1 h.

Step 4. You are offered the position.

Step 5. Your first day as Junior IT Support is in Andea.

Now, we need the right people to help us achieve this - people like you.